Brendan's Blog

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Feedback Karma

Does anyone else dread making feedback calls?  An agent has shown your listing, and you are really genuinely interested in their professional opinion regarding the price and the condition of the property, and you are met by a brick wall that is too busy to talk to you.  Some showing services provide automated e-mail feedback to showing agents...I always try to send some constructive criticism, or at least an insight into what my clients thought about the listing.  In my requests for feedback, I have begun unabashedly letting the agent know that if they take the time to answer my request, I will be extra sure that I do the same for them....
7 comments • Brendan Cooke • April 04 2008 03:33PM

Comments

I agree.  I use Showing Feedback and I always try and send feedback.  It's important to the sellers that have prepared their home for the showing

Posted by Tammy Anderson-Owens, Broker/Owner (The "Metro East Home Team" of RE/MAX Alliance) about 1 year ago
Hi do my best to give my feedback via phone or email.  You want to hear the honest opinion of your fellow agents and the feedback is for your sellers too.
Posted by Ellie Viray, Realtor (Dilbeck GMAC Real Estate) about 1 year ago

I definitely hate it when you get that agent that has no time for you.  I talked with one not too long ago that even when she had a second she just told me that she showed over 40 houses that weekend and couldn't remember anything about the house. 

A few ways I try to get around this is 1. I have feedback sheets at the house(not the vacant ones) and ask if they could just write a quick note.  And 2. I have started asking for an email when they are setting up the showing...that's the time when they are more likely to talk with you.  If they don't do 1 or 2 then you just have make that dreaded call and cross your fingers  B-)

Posted by Jeff Davis (John Burt GMAC) about 1 year ago
I always appreciate it so much when a buyer's agent has the courtesy to call back with some feedback for me.  It's so important to be able to share information with our sellers.  It offers us another tool to use in the process of selling their homes.  Too often I do not get those return phone calls that I would like.  I continue to return others' calls though as i know how important it is to me.  We can use that 'pay it forward line here'.  Good luck Brendan, hope you have a good year.
Posted by Linda Sanderson (Coldwell Banker Solano Pacific) about 1 year ago

I have found that there are times that a listing agent will call back after I have viewed a property.  If they find that I don't have a ready buyer they have no interest in my comments.  The other negative scenario is they become defensive if you offer them constructive feedback.  Either way it makes you less likely to answer e-mails and return calls from previewed listings.   Still, I do think it is valuable to most so I try my best to respond and give honest feedback.

 

Posted by Rob Graham (Windermere Real Estate) about 1 year ago
There is an agent in town that is awesome with feedback. I've tried to start doing what she does. She calls 1/2 hour prior to showing to make sure it's still OK to go, then immediately while the buyers are in the car she calls again with feedback. I think this puts some urgency on the buyer. If the buyer knows we are following up then we are taking them seriously. And by doing this nobody is calling me at weird times or having to track me down.
Posted by Dena Stevens ~ Ecobroker ~So. Colorado Realtor (Colorado Western Real Estate) about 1 year ago
Brendan - what's goes around, comes around!  Thanks for commenting on my blog.
Posted by Georgina M. Hunter R(S) e-Pro Maui Real Estate Sales (Jim Sanders Realty Inc. - Maui) about 1 year ago

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